Please reach us at trey@petpoopheroes.com if you cannot find an answer to your question.
No, during your initial call we will get all of the needed information to service your yard whether you are home or not. The only exception to this is if you have an aggressive pup that is outside or has a doggy door to outside when you are not home.
No, we offer several different subscription models from a one time cleaning to month to month. There are even quarterly or annual options if you prefer but they are not set up through the website you would need to contact directly to set those up.
We provide services year round as long as the roads are safe to do so. Rain, snow, heat, etc. are a normal thing we deal with as long as the roads allow us to travel safely. In the rare occasion that we cannot service you due to inclement weather we will perform double "dooty" the following service date.
Much like your local waste removal service are routes are optimized the night before by a software to ensure the most efficient route so we can offer our services at the best price possible so we are not able to offer exact service times. We do however communicate through our customer Portal when we are approximately an hour away so that you have time to secure aggressive pets if necessary. No need to secure your friendly pups our heroes love our furry friends!
Once you request the service frequency and number of dogs you have you will be given a per visit price. Your first month charges will vary depending on when you sign up for service and if there is an initial cleaning fee. You will put a card on file in your customer Portal and it will be automatically charged on the first of each month based on the selection you chose for each month moving forward.
Cost will vary depending on several factors, mainly the service frequency you choose as well as the number of dogs you have and yard size if it is an over-sized yard. We have options to fit all budgets starting as low as $69.99 per month. Our average customer pays between $80 and $110 per month.
The waste is carefully double bagged and placed in your trash bin or designated area. If you would like the waste removed from the property this is possible in some areas but you will need to inquire about your specific area during your on-boarding.
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